It’s a well-established fact at this point that Google’s support system is terrible, especially for developers building apps on the Google Play Store. Google has left countless developers with random app or account terminations in the past, and a particularly ridiculous case recently emerged — Google reportedly terminated a personal Google account and Play developer account, simply because That another Google account linked to the Play Developer account was suspended.
Raya Games, a games company based in the United Kingdom, released Fruitcraft, Paracity and other Play Store games with a claim of “over 1 million downloads in total”. According to the company’s timeline of events, several developers had access to the shared Google Play Console, but one of the developers left the company in March 2019 and most of the permissions were removed. Google terminated the former developer’s personal Google account in December 2021, reportedly due to “multiple policy violations” and less than two months later, Raya Games also removed the company’s account without prior notice or warning. was terminated. Google banned main developer Ali Nadalizadeh’s personal Google account as well as a secondary account used for the company. Appeal for account suspension not accepted.
Raya Games published a Reddit post on Wednesday to the Android dev subreddit explaining the situation, and within eight hours, Google reviewed the matter again and reinstated all accounts. The developer later wrote, “While our problem has been resolved, and we’re really happy about it, this kind of social media campaign shouldn’t have been needed in the first place and all small businesses should be allowed to restore their accounts.” This chance may not happen. . I hope the team at Google will stop automatically associating accounts and improve their relationship with the developer community better than ever.”
Raya Games’ post doesn’t include all the details, and the former developer was still tied to a Play Console account at the time of the ban — the Reddit post suggests they were consulting on the app, which was later unpublished. Even so, there’s almost no reason for a shared Play Console account to be banned because a connected personal account was terminated (especially if it’s not the owner/administrator of the Play Console). Illegal activity may be one explanation, but considering the restrictions were resolved less than a day after the Reddit post was published, it’s unlikely that anything bad was going on.
Assuming the developer’s timeline and comments are accurate, it looks like another case of Google’s automated systems and poor service support is causing problems for smaller developers. Even though Raya Games says that access to her account has been restored, the company’s page on the Play Store is still unavailable (as of the time of writing).