Fitbit lawsuit claims entire product lineup could cause burns

In March, Google voluntarily recalled 1.7 million Fitbit Ionic smartwatches due to battery overheating issues. A new lawsuit claims that overheating problems are not unique to the Fitbit Ionic. But there has been a known issue for quite some time that can affect all of Fitbit’s products, past and present.

A new class-action lawsuit, filed by Jenny Houchens and Samantha Ramirez, claims that Fitbit’s products have a design flaw where it could cause injury in the form of burns. Houtchens bought the Fitbit Versa Light for her daughter, while Ramirez bought the Fitbit Versa 2 smartwatch. Both experienced overheating problems with their respective devices, resulting in the aforementioned injury.

The “same flaw exists in all” Fitbit products.

The lawsuit goes a step further, claiming that similar issues have occurred in other Fitbit products like the Versa, Versa 2, Versa 3, Charge 4, Versa Lite, Ionic, Sense, Alta HR, Inspire, Inspire HR, Inspire 2 and Blaze. are present. While it only names a few specific products, it suggests that the problem could potentially involve other unlisted models. Apparently, this problem has been happening for quite some time, but recently Fitbit’s voluntary recall of its Ionic smartwatch has come to the fore.

,Furthermore, Google’s “recall” of the Fitbit Ionic fails to fully compensate Ionic’s owners. It’s a mere mask to show that the defendant is “doing the right thing,” but in reality, the recall only protects the defendant’s profits by suppressing refunds by using methods and techniques that are good for consumers for their defective watches. make it difficult to obtain compensation.,

Within the documents filed, there are screenshots of public and private chats that have taken place with Fitbit’s online support channels that back up the above claims. There are also painful images showing the burns that customers have sustained due to overheating problems in its products. Many of these examples show weak support by Fitbit’s team. In some cases, the company claimed that the scars could result from eczema and allergies caused by skin sensitivity.

Google’s Fitbit acquisition could literally rise in smoke

At this time it is unknown how widespread the issues outlined in the lawsuit are. If overheating really does plague Fitbit’s entire product line, it could pose a serious problem going forward. Only time will tell whether Google’s $2.1 billion acquisition of Fitbit was worth the trouble.

Source: Ars Technica

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