Ceat Tires works with Adobe to improve the customer experience

Tire manufacturer Ceat has teamed up with the software and design major Adobe. This partnership is powered by Adobe Experience Cloud applications and aims to enable Ceat to deliver a personalized and seamless digital experience for its customers and dealer partners across several touchpoints.
With the support of Tekno Point as an implementation partner, Ceat will use Adobe Experience cloud applications such as Adobe Experience Manager, Adobe Analytics, Adobe Target and Adobe Commerce to develop and bring to market new D2C business models, including home delivery, setup in Business and establishment. Adobe Experience Manager offers the tire manufacturer content management functions and flexibility for its website, Adobe Analytics & Adobe Target better insights and creative optimization as well as Adobe Commerce catalog, shopping cart and check-out processes.
Arnab Banerjee, Ceat’s Chief Operating Officer, said, “We have made significant investments in digitization over the past few years. We’re excited to partner with Adobe on our digital journey to create an omnichannel customer experience that allows us to virtually extend our skills into people’s homes. Customers can now shop online and collect and assemble them in the nearest CEAT shop or use the door sill assembly service (powered by.) TiresMore). This also includes maintaining and disinfecting their vehicles from the safety of their homes. ”
Nitin Singhal, Managing Director, Digital Experience, Adobe India, said, “Every industry was shaped by the events of 2020 as we moved from a digital world to a digital first world. The need for digital customer loyalty has never been greater and Adobe is excited to be CEAT’s partner of choice to support its vision of exceptional customer experiences and customer safety. ”

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